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Return Policy

 

Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us.

wall-oilpainting.com reserves the right to charge a handling fee on all returned products.

 

General Returns

1.  Contact Customer Service to initiate the return process within 7 days of the receipt of your items. We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.

2.  Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3.  Style errors: The items you get are total not the same as our descriptions.you are eligible for a full refund or exchange.

 

Sports Returning for replacement and refund 

All items can be returned within 7 days after you receive the products. Please clearly identify the return reason on the package. Returned items must be in original, brand-new condition, showing no sign of customization or wear.

1.  Quality Issues: 

Full refunds are issued for quality issues and we will pay for return postage both ways. (Quality issues include: obvious stains, tear damage, and defective products.)

 

2.  Size Errors: 

Customers who receive an wrong sizes which made by us.you are eligible for a full refund.

 

Cancelling Orders (Payment Confirmed) 

1.  No charges for cancelling orders before shipping.

2.  Customized handbags orders are eligible for a 25% partial refund.

 

Overdue Items 

If products are not received by our promised date, we will issue a full refund. 

 

Return Policy 

 

Quality Issues:

We will offer refund and bear all return shipping fees. Products returned due to quality issues (Quality issues include damage and faulty goods) must be returned within 7 days of receiving the item and must be in brand new condition, unused and with original tags.

Please also explain why you want to return the products. 

Wrong Size:

We can accept exchange your product if the item has an wrong size which made by us.

Wrong Style:

We will exchange your product if the description of item doesn't match with your original order.

 

Attention: All return & exchange items must be returned in 7days.and Refund is not available if there is no quality issue.

 

Requesting an Exchange 

1. Your original order number (This is very important). 

2.  The reason for your exchange and the replacement style name, number, and color of your replacement piece. 

3.  Your shipping address and phone number.

 

Cancelling an Order 

1.  You will not be charged any fees if you cancel you order within 48 hours (Except FOR CUSTOM WIGS).

2.  We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.

3.  Only freight fees will be returned if you cancel your order after 7 days but before the item is shipped.

 

Late Delivery 

We will offer a full refund for late delivery.